Indecisive customers

So today I’m going to touch on something that has been extremely annoying for about the past 2 weeks.  My customer who shall remain nameless to protect the innocent and so I don’t get fired has a customer of their own that we provide logistics services for on a fairly regular basis.  I will call my customer’s customer Loki for the sheer chaos they tend to cause.  Now Loki is all over the world and has many locations that freight can be delivered to.  The one that we most often provide logistics services to is in the Southeast of the United States (I’m purposefully being ambiguous). And what started about 2 weeks ago (week right before Memorial Day) there was much buzz about a rather substantial size of freight that would be getting released from one of their Asia origins (again ambiguous).  No big deal we can handle this.  The 23rd was supposed to be the big release date, and since Asia is many time zones ahead of me I started seeing buzz on the release the evening of the 22nd my time.  To put it plainly, the orders weren’t there.  This caused mass confusion on my main contact for my customer’s part as he had been told quite explicitly days previously that he needed to have us prepared for this release.

So my Asia origin team is concerned because they’ve already booked space for multiple carriers to get this freight from point A to point B and meet the delivery date that has been requested.  Well since the orders weren’t there, the freight wasn’t released.  Instead of doing a drop-ship to Loki wherein the customs clearance and delivery location are specific to that company.  Instead my customer decided instead of losing the space with the airlines they would be the importer of record and store the freight at the branch while they waited for Loki to make up their mind.  It is now the 2nd of June and they still have not made up their minds.

So the freight (all 125 skids) departed from Asia and made it to the US and has been stored at the warehouse as instructed.  About mid-week this week (while we were still waiting for some of the freight to arrive), I received a call saying that Loki might be dropping orders soon and that it would be complex as they were taking the freight that had already departed Asia and was in transit and then immediately re-exporting it to the Netherlands.  So now we went through this arduous process of identifying pallet IDs with each shipment and identifying which ones would get delivered locally and which ones would go on an I.E. (immediate export) to the Netherlands.  The orders were supposed to drop this past Thursday, June 1st.  They didn’t.

It is now June 2nd and Loki has still not made up their mind which causes mass confusion for my team as well as frustration for myself as I’d like to see these just come to an end already.  I commend my readers that have made it this far, freight stories are not exactly exciting.  I’m more just venting/ranting about the nonsense that is this freight.  We now have orders that we are to wait for this coming Monday the 5th to see if Loki has made up their f***ing mind already on where this freight is going or what…My guess is that won’t have budged any closer to getting this freight delivered.  I apologize for the dry story but I’m positive I’m not the only one that gets extremely frustrated with wishy washy customers and their lack of decision making skills.

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